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Complaint/Case Process

Citizen complaints are generally what drive a concern to be investigated.  However, where circumstances pose an immediate threat to the health and safety of our communities a citizen complaint is not necessary.  Case process includes complaint intake, investigation, education, abatement (either voluntary or by official action) and cost recovery.  Although the process contains only a few steps a case’s lifecycle can be complex and lengthy.  Once a code case is generated, responses are prioritized based on the nature of allegations as they affect the health, safety and welfare of the community. 

**We afford the property owner / tenant the opportunity for voluntary compliance whenever possible.**