Dispatch and Records
The basic function of the Yuba County Sheriff's Office (YCSO) Communications Center (Dispatch) is to satisfy the immediate information needs of our agency in the course of its normal daily activities and during emergencies. Our Communications center is also the primary access center for local fire and medical services within Yuba County.
The Communications Center provides 24-hour telephone service to the public for information or assistance in emergencies. The ability of citizens to telephone quickly and easily for emergency service is critical. The Communications Center provides access to the "911" system for a single emergency telephone number. The two-way radio capability provides continuous communications between the Communications Center and the Deputies on duty.
The Communications Unit is comprised of 11 Dispatcher positions, a Communications Records Supervisor position, and 2 Records Clerks. Numerous STARS (Senior Team of Active Retired Seniors) assist on a rotational basis with Records duties. The unit is under the management of the Support Services Division.
Communication Dispatchers perform sheriff, fire and medical emergency communications and dispatch work within the established guidelines. Dispatchers must make decisions and act appropriately in stressful situations. Dispatchers work in cooperation with various public safety agencies located throughout the County to coordinate the most effective response to requests for assistance from the public.
The Communications Center utilizes a Computer Aided Dispatch (CAD) program which offers a wide variety of options and ease of use. CAD simplifies the call taking and dispatching functions.
The Communications Center radios are multi-capable. Dispatchers have the ability to talk to YCSO and local law enforcement agencies, fire agencies, local government, and state agencies directly through radio communications. Dispatchers also have the ability to talk to Fire Rescue and Medical responders directly through radio communications. Fire agencies include Wheatland Fire Authority, Olivehurst FD, and Linda FD. Dispatch also can request, and pass on information to the CA Department of Forestry (CALFIRE) via landline to Grass Valley CDF. The Communications Center can talk via radio to these Fire Departments via three primary channels. Bi-County Ambulance is also dispatched on these channels.
The YCSO provides for CLETS (see below) access to Wheatland PD, Yuba College PD, Yuba County Code Enforcement, Yuba County Superior Court, and the Yuba County District Attorney's Office.
Deputies in the field utilize Mobile Data Terminals (MDTs) which allows them computerized connectivity to any Yuba County computer system including the Dispatch Center. They are able to look up information and send and receive their criminal reports from the field. Software and hardware in all patrol cars allows Global Positioning System (GPS) tracking on each vehicle. The MDTs:
• Enable easy access to federal, state, and local databases.
• Contain National Crime Information Center (NCIC), and National Law Enforcement Telecommunications System (NLETS)-compatible screens, so deputies can run inquiries on vehicles, persons, etc.
• Store thousands of messages.
• Store partially completed forms for later recall, completion, and transmission.
• Provide real-time distribution of roll call information.
• Provide system administration with extensive configuration capabilities.
The Dispatch Center is connected to the State of CA through computers and can access State databases such as CA Law Enforcement Telecommunications System (CLETS), NLETS, and NCIC, as well as many others.
The Communications Center has the ability to talk to local government agencies on the Local Government radio channel(s).
The Communications Center is staffed 24 hours per day, 365 days per year and is the Public Safety Answering Point (PSAP) for Yuba County, except for the City of Marysville and Beale Airforce Base. In cases of emergency, the YCSO and the YCSO Communications Center has several ways to notify residents of information.
• In person
• Via telephone
• Via helicopter utilizing mutual aid
• Via loudspeaker
• Via the "CODE RED" Emergency Notification System which is a computerized program that works with data provided by ATT to simultaneously send emergency messages to numerous citizens who have a telephone at the same time in a specific or non-specific area. This system has automatic redial and will "roll-over" and redial any numbers where a person did not pick up the telephone. It does not recognize answering machines.
YCSO radio operation are conducted in accordance with Federal Communications Commission (FCC) procedures and guidelines.